Advanced Robot Solutions (ARS), a national leader in A.I.-powered self-service technology, has partnered with El Paso County to expand access to court services for one of the most diverse and geographically dispersed populations in Texas. With the deployment of multilingual court kiosks across key public locations, the County is bridging critical service gaps for self-represented litigants, Spanish-speaking residents, and military personnel stationed at Fort Bliss.
This rollout follows a successful pilot that began in mid-2023, when ARS kiosks were first tested in a handful of locations across El Paso County. Due to strong adoption and local enthusiasm, particularly in underserved and rural communities, the County has now expanded the initiative into a robust network of A.I.-enabled kiosks that can process forms, payments, and provide personalized legal resources in both English and Spanish.
With nearly 30,000 service members stationed at Fort Bliss, one of the largest military installations in the U.S., El Paso County faced a unique challenge: enabling civic participation without disrupting duty. The new court kiosks now allow active-duty personnel and their families to complete court-related tasks—such as submitting legal forms or making payments—without needing to take personal leave or leave the base.
“Our military community has the same legal and civil obligations as any resident, but limited time and mobility. This solution lets them fulfill those obligations efficiently.”
Since the full deployment in June 2025, early usage data underscores the system’s value:
At the Welcome Center located at Fort Bliss, nearly 500 residents have used the kiosk in its first month.
On the Tigua Reservation, more than 670 transactions—including court payments, fines, and child support—have been processed, despite limited public transit in the area.
Kiosks at the East and West Annexes have enabled users to complete tasks previously requiring travel to the County Law Library or central court facilities.
20% of interactions are being conducted in Spanish, highlighting the system’s effectiveness in supporting El Paso’s bilingual population.
ARS’s proprietary Smart Kiosk technology leverages conversational A.I., multilingual support, and intuitive interfaces to make public services more efficient, inclusive, and accessible. The company has partnered with other jurisdictions—including Kansas City, Chester County, PA, Ottawa County, MI, and Miami, FL—but El Paso’s implementation sets a new benchmark for broad-based impact.
“El Paso County is trailblazing a new path for government innovation,” said Paul McManus, CEO of Advanced Robot Solutions. “By prioritizing community needs and selecting ARS as their technology partner, they’re not only meeting the needs of today’s residents, they’re setting a national example for equitable, A.I.-powered public service delivery. We look forward to seeing the positive impact this will have across the County.”
ARS’s hardtech solutions are built on the ARS Connect platform, which leverages conversational A.I., multilingual support, and intuitive interfaces to make public service delivery more efficient, inclusive, and accessible. The company has partnered with other jurisdictions—including Kansas City, Chester County, PA, Ottawa County, MI, and Miami, FL—but El Paso’s implementation sets a new benchmark for broad-based impact.
